Refund Policy

REFUND POLICY AND CANCELLATION POLICY
We have a 24 hours return policy, which means you have 24 hours after receiving your item to request a return and only in case product does not comply with the description  


To be eligible for a return, your item must be in the same condition that you received it, not open, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at shop@theitalianclubnewyork.com. If your return is accepted, we’ll send you all the info for return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@theitalianclubnewyork.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Order Cancellation 
Once shipped, order cannot be cancel anymore. If order is not shipped yet, you can ask for cancellation of your order. We charge $10 for any order cancellation as penalty and for management of cancellation plus 5% Credit Card or PayPal payment fees based on the amount paid, shipping fees included. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.